• Prices shown on the Site are in US Dollars and are exclusive of taxes. Tax duties and customs will be charged as per the rates and clearance of each country and paid by the receiver upon delivery accordingly
• We accept payment through Visa, Mastercard, Paypal and wire transfers. We do not accept personal checks or direct bank transfers.
• Debit and credit transactions are processed through 2Checkout secure e-payment gateway. This access allows us to receive payments from any Credit card. Otherwise, you can pay by wire cash transfer through Western Union. For more details about wire transfers please contact us on info@moniandj.com
• moniandj.com ensures totally secure and flexible online payment by credit card, thanks to its payment system, entrusted to a respected company specializing in secure online payment. We guarantee the total privacy of your bank details, secured by SSL protocol. We never access store or use any confidential information concerning your credit card.
• When submitting an order you agree that this immediately authorizes MONI & J to debit your card with the order payment. Payment will be debited and cleared from your account at the time of your order.
• You confirm that the credit/debit card that is being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to MONI & J, we will not be liable for any delay or non-delivery.
• Multiple transactions may result in multiple postings to the cardholder’s monthly statement.

All orders are subject to acceptance and availability, and items in your shopping basket are not reserved and may be purchased by other customers. Once you have placed your order on the site, you will receive an email acknowledging the details of your order. This email is not an acceptance of your order. Acceptance of your order will be perfected upon completion of the packing of your order, unless you cancel your order. We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the site or refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

MONI & J uses a Third-Party Logistics company called Aramex for its shipments

When placing your order, please make sure that you use the billing address and contact information as it appears on your credit card statement. In the event that your provided information does not match exactly what your credit card has on file, your order may be declined. This may require you to contact us and / or your bank directly. When specifying shipping address information, be sure to check that the city, state, and zip code are all correct. If according to delivery service’s records this information does not match their records, we may have to contact you to update this information and this may delay your order.

We ship Sunday through Thursday, 9am to 4:30pm Kuwait Time. Your order will be shipped within one business day from when the order is placed (excluding weekends and holidays).

Shipments may be delayed up to 15 business days following large sales or promotions.

We are not able to cancel or change your order if we do not receive your request before shipping confirmation. Email our customer service: info@moniandj.com.

International Shipments:

Please be aware that once a package leaves Kuwait, it becomes the responsibility of the postal service in the country of destination. We will not be responsible for any package that is lost or stolen during the shipment process that does not have tracking. The customer assumes all responsibility for any loss, or any damage of these items. For international shipments, please allow up to 45 days for delivery, however the average delivery time is between 6-21 days. Some foreign postal systems are faster than others, but we cannot guarantee an arrival date.

By placing an order for international shipping, the customer agrees to pay all taxes and customs duties when the package arrives in said country. Packages that must be processed through customs may take extra time so please allow for this when estimating a delivery date. MONI & J is not responsible for these additional costs. Orders will not be refunded for packages that are not accepted by recipient.

When finalizing your purchase, please be sure to select your preferred method of shipping.

If you are shipping or making a purchase on our website, you agree to these terms and conditions.

Risk of Loss; Product Insurance:

All products purchased from the site are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. We insure your purchase during its transit until it is delivered to the delivery address specified in your order. To complete the delivery, we require a signature, at which point responsibility for the purchased product(s) passes to you. If the recipient of the product is someone other than you for delivery purposes, you agree that evidence of a signature by such recipient or at such recipient’s delivery address is evidence of a completed delivery by us with responsibility for the purchased product passing to you.

If your parcel is marked as ‘delivered’ by the local postal service, yet you do not physically have your parcel it is up to the customer, not MONI & J to contact the local postal service to inquire about the problem. If the local postal service and the customer do not resolve the discrepancy, MONI & J is not liable to refund or resend your order, but we will work with you to resolve the situation.

MONI & J reserves the right to refuse the package and / or return to sender should the merchandise not meet these requirements. Please contact your customer service representative if you have any questions.

(Comments been given in the other docs about refunds and return)

Refunds : MONI & J do not process refunds for any reason. Upon verification, your order maybe eligible for Online store Credit or Exchange.

Returns & Exchanges: Available Options: Exchange or Store Credit. All returns and exchanges must meet the following requirements: No need to mention Exchange of Store Credit

• Merchandise must be unworn, unwashed, undamaged, and unused.
• Merchandise must be free of make-up, deodorant, or any other stains.
• Merchandise must have all original tags and accessories attached; including the dust bag and detachable strap.
• The package must be postmarked within (30) days of original order date.
• Online merchandise cannot be returned or exchanged at any retail store where our merchandise is available. Similarly merchandise purchased from retail stores may not be returned or exchanged online.
• Returns and exchanges are processed within (15) business days.
• You will be notified via email once your return or exchange has processed.
• If you believe you received an incorrect item please contact us within 24 hours of receiving your package.

Please note: Shipping and handling charges are non-refundable. The exchange shipment cost and custom duties (back and forth) are the responsibility of the customer. You need to choose which product you would like to exchange the purchased item with. The cost difference between the product you wish to exchange and the new one chosen will either be refunded (if the new item is less expensive) or charged to the buyer (if the new item is more expensive).

Sale Items: Items that were purchased on sale are not eligible for return or exchange.

We may provide promotional codes offering a discount on our merchandise. Promotional codes cannot be used on past purchases. Promotional codes are non-transferable and there is no cash alternative. Furthermore, they cannot be used in conjunction with any other promotional code or offers, and must be used by the date published, if any. We reserve the right at any time without notice to retract and/or change the terms of promotional codes.

MONI & J only carries merchandise that is authentic, first-run, and designed and tailored by MONI&J. Please be aware that even such products are not entirely free of workmanship errors, and may at occasions have defects. If within the first 30 days, such a problem has been identified with your merchandise please contact us at info@moniandj.com with a picture and description of the defect. Damaged items should be reported to customer service immediately before returning the package to ensure your claim is properly processed.

The purchase of merchandise through MONI & J is strictly limited to parties who can lawfully enter into and form contracts on the Internet in accordance with the laws. In order to make purchases on the site you will be required to provide your personal details and payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the billing information provided.

Your privacy is very important to us. Our Privacy Policy (add link) explains how we treat your personal information and protect your privacy when you are using the Site. Rest assured that we respect the privacy and integrity of your personal information. We make sure it is at all times kept private and confidential and at no point will we sell it to any third party.

All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.

If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.

The cardholder must retain a copy of transaction records and Merchant policies and rules.

Your use of the Site and its contents grants no rights to you in relation to any copyright, designs, trademarks and all other intellectual property and material rights mentioned, displayed or relating to the Content (defined below) on the Site.  All Content, including third party trademarks, designs, and related intellectual property rights mentioned or displayed on this Site, are protected by national intellectual property and other laws. Any unauthorized reproduction, redistribution or other use of the Content is prohibited and may result in civil and criminal penalties. You may use the Content only with our prior written and express authorization.

In addition to the intellectual property rights mentioned above, “Content” is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on the Site.

We grant you a limited license to use the site for personal non-commercial use only. You may not: (a) resell or make any commercial use of this Site or any of the contents of this Site; (b) modify, adapt, translate, reverse engineer, decompile, disassemble or convert any of the contents of this Site not intended to be so read; (c) copy, imitate, mirror, reproduce, distribute, publish, download, display, perform, post or transmit any of the contents of this Site in any form or by any means; or (d) use any data mining, bots, spiders, automated tools or similar data gathering and extraction methods on the contents of the Site or to collect any information from the Site or any other user of the Site.